Frequently Asked Questions
Everything you need to know about gifting and displaying your favorite memories.
How do I upload photos to my Nixplay frame?
You can instantly share photos and short videos to your frame using the Nixplay mobile app for iOS and Android, or via the web app on your computer.
What is your shipping policy?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days within the continental United States, and tracking information is provided once your order ships.
Do I need a subscription to use my Nixplay frame?
No, a subscription is not required. You can use all core features, including photo sharing and cloud storage, for free. We also offer an optional Nixplay Plus subscription for expanded storage and video capacity.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
Does the frame require a Wi-Fi connection?
Yes, Nixplay frames require a 2.4GHz Wi-Fi connection to receive new photos and videos. However, once downloaded, the frame can display photos even if the connection is temporarily lost.
What kind of warranty comes with my purchase?
All new Nixplay frames come with a standard one-year manufacturer's warranty that covers defects in materials and workmanship under normal use.